Online Payment Policy FAQ's



About our payment system

We highly recommend Western Union payment service  both Online or Offline (agent service) to make a payment or transfer the amount straight to our bank account.

Except Western Union, if you want to pay online or sending any amount of sum to us or refund any amount to you, we use EasyPayWay.

We didn’t have any online payment gateway to our website. So we use a third party payment system EasyPayWay in convenience for our selves and as for the clients.

Besides Western Union and EasyPayWay you can also consider Payza, Payoneer or bKash for make a payment.


Please click the tab below to find out more about the payment system.




EasyPayWay




How it is work?

To pay us online we only need the scanned copy of your Passport and Billing Address of yours. What you need is just send a scanned copy of your Passport and the Billing Address of yours to us through email.

After getting these documents (yours) we will send you an Invoice in your email with which you can pay us using your Credit or Debit card.


Which card we accept?

We currently accept any Visa, MasterCard and American Express. MasterCard and American Express sometimes causing problems but Visa is very swift.


Is it secured?

Yes. It is fully secured. All the transaction happened in a secured website of our bank and the fund is transferred to us later.

We did not preserve or get any sort of information about your card (Debit/ Credit) at all.


Do you need my card information?

No. Not at all. After getting your Passport and Billing Address we will create an Invoice for you and send it to you with a link of it with your Log-In details.

You will get two (2) automatic email from our system. After getting these emails you can Log-In and make the payment securely with your card. We do not need or even asked any of your card information at all.


I didn’t received any email (from the system). What to do?

In that case there’s nothing to worried. Please check your SPAM or JUNK folder. Automatic emails end up in the SPAM or JUNK folder most of the times.

If you still didn’t get it. Then please let us know and we will send it again to you.


Is there any extra charge?

Yes. You have to pay 2.5% extra as online transaction fees on total payment you made (including the transaction fees) to us. Is extra amount (2.5%) is charged by our bank for any card payment from abroad.


How do I know my transaction is successful?

Every time you made a payment to us you will get an automatic money receipt which is sent to your email if your transaction is successful.


I can’t make the payment. What’s the problem?

Sometimes you may facing some difficulties to make the payment. It’s because of the bank restriction issues on making payment to any unrecognized business in Bangladesh (except hotels).

In that case your payment won’t get through to us. If facing this kind difficulties you need to call your bank and tell them to clear the payment or transaction.

Another reason you may face the problem because of your bank’s server regular maintenance. In that case you need to try another time to make the payment.


How long it takes to transfer the fund?

After a payment is made and the transaction is successful, it takes about a week to transfer the fund to our account.

So we advise to make the payment to booked our services at least a week before the service date in case of any big amount that you intend to pay online.

For any day tours or short tours like 2-3 days tour, you can pay any time you like.


Do you accept wire transfer?

Yes. We do. But only if you have enough time (more than a month before your tour start) in your hand.

In that case we will give you our bank details with swift code through an email so that you can make the payment. After receiving the payment we will send an invoice to your mail.


Do you accept bank transfer?

Yes. We do. Normally it takes 7-10 working days (depends on your bank and country you reside) to transfer the amount to our bank account. After receiving the payment we will send an invoice to your mail.

In that case we will give you our bank details with swift code through an email so that you can make the payment.


Do you have other payment options?

Yes. We do. We accept Payza, Payoneer, Western Union and bKash as our alternate payment options.

For more details “click” to the other tab next to this one in this page to find the instructions regarding make a payment with Payza, Payoneer, Western Union and bKash.

 

Western Union





What is meant by WesternUnion ?

WesternUnion (westernUnion.com) is an online and offline, agent base payment processor that functions in a manner similar to PayPal or Dwolla.


How does WesternUnion account work?

Add Funds and Withdraw. Load your wu pay or claim your money - the way that works best for you! Get your money faster, easier and cheaper with Westernunion. ... Just choose the method that works best for you then add or withdraw to or from your WU pay e-wallet — your information is always secure and your money is always safe!


How to make a payment?

To make a payment or send money using WU pay online payment system where you can pay with your Visa or Master Card or even local bank account transfers on your own currency in some countries.
Or
You can go to a near by agent location and you can give the sending amount by cash or transfer the amount using your debit or master card to send anywhere in the globe. You have to signed up a form where you need to put the details of receiver(s). You may send the money though online PIN or even deposit straight to the bank account. After successful transaction the WesternUnioun agent will give you the receipt or voucher as a proof of sending money.

For details please follow this LINK